• Free delivery on orders over £30
  • Next day dispatch (order by 2:00pm)
  • 14 day money-back-guarantee

Privacy & Cookie Policy

Privacy Policy

Security and Data Protection

At Addis we take your privacy and security seriously, that is why we ensure that our security policy is up to date with the latest services to protect you when shopping online. Below you will find information regarding the key aspects of our secure shopping service.

1. Handling your personal data

If you are interested in placing an order with us on-line, but are concerned about how safe and reliable it will be, here is some information about how we manage and protect your data:

Cookies (small text files put on your PC) are used on this shopping site, but only to keep track of the contents of your shopping cart once you have selected an item

Our secure server software encrypts information to ensure your transactions with us are private and protected as they travel over the Internet. All credit card transactions are either handled by an approved third party or on a secure server using a minimum of SSL/128-bit encryption

When you make a purchase from our website, we collect certain personal information from you (for example: your name, email address, payment address and details). All such personal information is held on secure servers, and will be treated as fully confidential. We do not disclose this information to 3rd Parties for marketing purposes.

2. Data Protection

Addis is committed to supporting the requirements of the Data Protection Act 1998 ('the Act') which aims "to regulate the use of automatic processed information relating to individuals and the provision of services in respect of such information". Addis has registered as a Data user under the Act. Addis subscribes to the principles set out in the Act for the handling of personal data as outlined below:

The information contained in the personal data held by the Company is obtained and processed fairly and lawfully, i.e. in accordance with the provisions of the Act.

Personal data held by the Company is only held for specified and lawful purposes.

Personal data held by the company will not be used or disclosed in any manner incompatible with any lawful purpose.

Personal data held by the Company will be adequate, relevant and not excessive in relation to the purpose for which it was obtained.

Personal data held by the Company will be accurate (insofar as the Company can control this process, being dependent on customer integrity and the integrity of such credit reference agencies as it uses) and kept up to date.

Personal data held by the company will only be kept for as long as is necessary for a particular purpose - the Company specifically needs to keep names and addresses of customers in order to deal with any queries, complaints or after sales service enquiries.

The Company will advise any customer who enquires, whether the Company holds personal data on that customer and will respond appropriately if the customer requires the data to be corrected or erased.

The Company has in place appropriate security measures against unauthorised access or alteration, disclosure or destruction of personal data and against accidental loss or destruction of such data.

Any enquiries relating to the Company's data protection policy should be addressed to the Data Compliance Officer at Addis Housewares Ltd, Zone 3, Waterton Point, Brocastle Avenue, Bridgend, CF31 3US.


We do not sell, rent, loan, or transfer any personal information regarding our customers to any unrelated third parties.

Personal information

Addis respects your privacy. In general, you can visit Addis on the Web without telling us who you are or revealing any information about yourself. There are times, however, when we may need information from you, such as your full name, home address, e-mail address and phone number. It is our intent to let you know before we collect personal information from you on the Internet. This enables us to send you confirmation of when you order has been dispatched.

If you choose to give us personal information through the Internet that we may need to correspond with you or process an order, it is our intent to let you know how we will use this information. If you tell us that you do not wish to have this information used as a basis for further contact with you, we will respect your wishes. We do not send random marketing emails to personal email addresses (spam).

Information collected by Addis is used internally by authorised Addis employees for three main purposes.

We collect information to determine how to improve our site by seeing which areas, features and products are most popular

We collect information in order to personalise the site for our customers. For example, in the future, we may recommend products or features you may like based on what you have liked in the past

We keep track of the domains from which people visit us. We analyse this data for trends and statistics, and then we discard it. We do not sell, rent, loan, or transfer any personal information regarding our customers to any unrelated third parties.

Disclosure Exceptions

Notwithstanding the above policies, we reserve the right to disclose your personal information to appropriate third parties if we are required to do so by law or we believe that such action is necessary:

  • To comply with legal process such as a search warrant, subpoena or court order;
  • To protect the company's rights and property;
  • To investigate reports of fraud or of users sending material using a false email address or users sending harassing, threatening, or abusive messages;
  • To protect against misuse or unauthorized use of our web site; or
  • During emergencies, such as when we believe someone's physical safety is at risk

Cookie Policy

There are various technologies, including one called "cookies", which can be used to provide you with tailored information from a Web site. A cookie is an element of data that a Web site can send to your browser, which may then store it on your system. Some Addis pages use cookies or other technologies so that we can better serve you when you return to our site. For example, we use these cookie files to track your clicks as you go through the Addis Web site, to keep track of items you put into your shopping trolley, to tell us whether you have visited Addis previously, and to help us determine whether you came to Addis from a particular Internet link or banner advertisement.

You can set your browser to notify you when you receive a cookie, giving you the chance to decide whether to accept it.

This website uses cookies, which are small text files that are placed on your computer by websites you visit. They are widely used in order to make websites work, or work more efficiently, as well as to provide information to the owners of the site. They cannot be used to get information from your computer about you or read any personal material kept by you on your computer.

The cookie is used to make the link between you and the information you have provided to the website. The creation of a cookie on your computer does not give the website any access to other information such as your email address.

The Privacy and Electronic Communications (EC Directive) Regulations 2003 (the Regulations) cover the use of cookies and similar technologies for storing information, and accessing information stored, on a user’s equipment such as their computer or mobile. Amendments to the regulations came into effect on 25 May 2011 The Privacy and Electronic Communications (EC Directive) (Amendment) Regulations 2011 make it compulsory for websites to inform users if cookies are being used, and to provide some information on how cookies are used.

A list of the cookies we use on the site is below.  You may delete and block all cookies from this site, but parts of the site will not work.

Most web browsers allow some control of most cookies through the browser settings. To find out more about cookies, including how to see what cookies have been set and how to manage and delete them, visit www.allaboutcookies.org.

To opt out of being tracked by Google Analytics across all websites visit http://tools.google.com/dlpage/gaoptout