• Free delivery on orders over £30
  • Next day dispatch (order by 2:00pm)
  • 14 day money-back-guarantee

Privacy & Cookie Policy

Privacy Policy

Addis Housewares Limited is totally committed to protecting our customer's privacy and complying with UK and EU Data Protection laws.

Data Controller Details

Addis Housewares Limited is the data controller responsible for collecting the personal data required to deliver your orders or any other contact you have consented to receive.

 You can contact us through the contact us page of the website or by using the details below.

GDPR Owner
Addis Housewares Ltd
Zone 3 Waterton Point
Waterton Industrial Estate
Brocastle Avenue
Bridgend
CF31 3US

Telephone: 0800 515300
Email: [email protected]

Information that we collect

We collect personal information from you when you place an order on this website or subscribe to the Addis Newsletter. We also collect personal information from you if you order via telephone.

The information we collect would include your name, address, email address and telephone number. If you choose to pay by credit or debit card then the necessary payment details will be collected through a secure payment gateway. We do not store or otherwise process your credit card details directly.

We do not collect any other personal data

How we use your information

It is necessary for us to collect the personal information of customers who purchase our goods in order to run our business and provide you with tracking information, correct delivery of your order, receive payment for the order and deal with any queries you may have effectively. We take all necessary measures to ensure the privacy and confidentiality of the information collected from you. All employees that handle your data have the appropriate data protection training to do so.

We use your information to process your order for our goods, to ensure that you are kept up-to-date and notify you of any issues that may arise in the order process.

If you have subscribed to our newsletter then we will contact you with news about our products that you may find of interest and with sales promotions/competitions we are currently running.

You may opt-out of receiving such communications at any time by using the unsubscribe link at the bottom of all e-mails to you or by contacting us via any of the means displayed on our website. We will only contact you with marketing e-mails if you have explicitly requested to receive them from us.

How we store your information

The data we collect for your Orders is stored on secure servers based in the UK & EU. Although transmission of information over the Internet cannot be guaranteed as one hundred per cent safe, once we have received your data we will use strict security procedures, data protection tools and anti-virus/hacking technology to prevent data loss or unauthorised access.

We do use a third Party provider for our E-mail Campaigns (competitions and promotions), their data centre is based in San Jose, U.S, our Website provider has signed a data protection addendum to ensure that data subjects continue to be protected even after the data has been transferred outside the EEA.

 Data held (First name, Surname, Telephone, email, Postcode, County, Order Date)

How long we retain information

Personal data relating to payments is retained for the minimum statutory periods required by UK law.

The service provider we use for collecting your payment information is a fully certified PCI DSS level 1 payment service provider.

Internally we do retain information relating to orders (on paper and electronically) for 3 months. This is only held to assist us and you with any queries that may arise with your order after delivery. After this period all personal data held on the order is securely shredded or deleted.

Passing information to third parties

We will not pass on your personal information to a third party, except where it is necessary to deliver our service. We may need our website providers to look into an order if there is a problem with it. This information is processed securely under contract and is deleted once the query is completed. Our website service providers are also fully compliant under UK and EU Data Protection laws.

Cookie Policy

We may collect information using “cookies.” Cookies are small data files stored on the hard drive of your computer or mobile device by a website. We may use both session cookies (which expire once you close your web browser) and persistent cookies (which stay on your computer or mobile device until you delete them) to provide you with a more personal and interactive experience on our Site.

We use two broad categories of cookies: (1) first party cookies, served directly by us to your computer or mobile device, which are used only by us to recognise your computer or mobile device when it revisits our Site; and (2) third party cookies, which are served by service providers on our Site, and can be used by such service providers to recognize your computer or mobile device when it visits other websites.

Cookies we use

Our site uses the following types of cookies for the purposes set out below:

Essential Cookies | these cookies are essential to provide you with services available through our Site and to enable you keep track of items you put into your shopping trolley. Without these cookies, this service cannot be provided, and we only use these cookies to provide you with those services.

Functionality Cookies | these cookies allow our Site to remember choices you make when you use our Site, such as remembering your login details. The purpose of these cookies is to provide you with a more personal experience and to avoid you having to re-enter your preferences every time you visit our Site.

Analytics and Performance Cookies | these cookies are used to collect information about traffic to our Site and how users use our Site. The information gathered does not identify any individual visitor. The information is aggregated and anonymous. It includes the number of visitors to our Site, the websites that referred them to our Site, the pages they visited on our Site, what time of day they visited our Site, whether they have visited our Site before, and other similar information. We use this information to help operate our Site more efficiently, to gather broad demographic information and to monitor the level of activity on our Site.

We use Google Analytics for this purpose. Google Analytics uses its own cookies. It is only used to improve how our Site works. You can find out more information about Google Analytics cookies here:  https://developers.google.com/analytics/resources/concepts/gaConceptsCookies.  You can find out more about how Google protects your data here: www.google.com/analytics/learn/privacy.html. You can prevent the use of Google Analytics relating to your use of our Site by downloading and installing the browser plugin available via this link: http://tools.google.com/dlpage/gaoptout?hl=en-GB

Targeted and advertising cookies | These cookies track your browsing habits to enable us to show advertising which is more likely to be of interest to you. These cookies use information about your browsing history to group you with other users who have similar interests. Based on that information, and with our permission, third party advertisers can place cookies to enable them to show adverts which we think will be relevant to your interests while you are on third party websites.

You can disable cookies which remember your browsing habits and target advertising at you by visiting http://www.youronlinechoices.com/uk/your-ad-choices. If you choose to remove targeted or advertising cookies, you will still see adverts but they may not be relevant to you. Even if you do choose to remove cookies by the companies listed at the above link, not all companies that serve online behavioural advertising are included in this list, and so you may still receive some cookies and tailored adverts from companies that are not listed.

Social Media Cookies | These cookies are used when you share information using a social media sharing button or “like” button on [our Site/Application(s)/Services] or you link your account or engage with our content on or through a social networking website such as Facebook, Twitter or Google+. The social network will record that you have done this.

Disabling cookies

You can typically remove or reject cookies via your browser settings. In order to do this, follow the instructions provided by your browser (usually located within the “settings,” “help” “tools” or “edit” facility).  Many browsers are set to accept cookies until you change your settings.

Further information about cookies, including how to see what cookies have been set on your computer or mobile device and how to manage and delete them, visit http://www.allaboutcookies.org and http://www.youronlinechoices.com/uk/.

A list of the cookies we use on the site is below.  You may delete and block all cookies from this site, but parts of the site will not work.

You can find more information about the individual cookies we use and the purposes for which we use them in the table below:

Cookie Name Content Expires
Google Analytics _utma Random Number 2 years from now
Google Analytics _utmb Random Number 1 day from now
Google Analytics _utmc_ Random Number When you quit your browser
Google Analytics _utmz_ Random Number 6 months from now

Disclosure Exceptions

Notwithstanding the above policies, we reserve the right to disclose your personal information to appropriate third parties if we are required to do so by law or we believe that such action is necessary:

  • To comply with legal process such as a search warrant, subpoena or court order;
  • To protect the company's rights and property;
  • To investigate reports of fraud or of users sending material using a false email address or users sending harassing, threatening, or abusive messages;
  • To protect against misuse or unauthorized use of our web site; or
  • During emergencies, such as when we believe someone's physical safety is at risk

Contacting Us

UK and EU data protection law guarantees you certain rights

  • Rectify information that is not correct
  • Delete information held about you that is no longer necessary for another legitimate purpose
  • Restrict your personal data from being processed in some way by Addis Housewares Limited
  • Have a copy of your personal data supplied in a portable format
  • Object to your information being processed in any way by Addis Housewares Limited
  • Request a copy of the personal information held about you, please contact by post to the address given at the start of this policy, the request to provide a copy of your personal data is currently free of charge.

In the event of a data breach or serious complaint you can contact the Information Commissioner’s Office directly via the ICO website: www.ico.org.uk

If you have any issues regarding our Privacy Policy or the use of your personal information then you can use the form here or get in touch with us via the Data Controller details above.

If you do not wish to receive any direct marketing e-mails from Addis Housewares Ltd then you can also use any of the above communication methods and your will request to be removed from our subscription list will be actioned within 24hours. If you receive information emails and no longer wish to do so, you will always be able to permanently unsubscribe from our emails by using the unsubscribe link in the email footer.