Contact Us

So that we can assist with your query promptly, please ensure you include your order number in the form below. If this hasn’t been purchased on the Addis website then please contact the retailer directly.

So that we can assist with your query promptly, please include your order number and a photo of the item received. If this hasn’t been purchased on the Addis website then please contact the retailer directly.

So that we can assist with your query promptly, please include your order number and a description of the missing part.

So that we can assist with your query promptly, please ensure you include your order number in the form below along with a photo of the damage. If this hasn’t been purchased on the Addis website then please contact the retailer directly.

So that we can resolve your issue promptly, please include a photo of the issue and your proof of purchase to validate your guarantee.

We have a number of spare parts available that are purchasable or can be sent to you free of charge under the guarantee.

If you require a part, please complete the below form and attach an image of the component. If the part is missing or you are unable to provide an image of the part itself, please attach an image of the complete product and advise which part you require.

Once your request is received, our customer service representatives will respond within 5 working days.

Please use this form for general enquiries relating to our products, services, or delivery. Please provide as much detail as you can to assist us in resolving your query promptly.

Please fill in the below form and it will be passed on to the relevant department.

Please note that proof of purchase is required to claim under the guarantee, which is in line with The Consumer Rights Act 2015. If you do not have evidence to validate your guarantee, we are not obliged to assist with a replacement; however, we would still welcome you to send your complaint with images for our quality department to investigate.

All complaints and enquires will be responded to within 7 working days.

Opening hours: Monday – Thursday: 08:30-16:30 / Friday: 08:30-16:00 / Saturday & Sunday: Closed