FAQs

Do you deliver outside of mainland UK?

We deliver to all mainland UK addresses with a valid postcode.

We also deliver to the Scottish Islands, Scottish Highlands, Isles of Scilly, Isle of Man, Isle of Wight, Northern Ireland, Southern Ireland & Channel Islands. However, please note our delivery charges differ due to the increased cost of carriage charged by our carriers. Please contact us for further details. Please note, you are unable to order via the website for delivery to these areas. Any orders placed for delivery to these areas will be rejected. Please contact our consumer services and we will be happy to take your order over the phone.

How do I change my Superdry plus refill?

Before you change your mop head please ensure the foam sponge mop head is damp. Do not attempt to replace the head if this has dried hard. You can simply place in water if this is the case then wring excess water from the head. When you are satisfied this is damp and with the mop head held upright hold the mop in one hand to steady the mop then with your other hand lift the middle of the mop head so this will separate from the plastic plate section and creates a space between this and the foam sponge head. Only lift the middle section, you may need to push the foam mop head to one side at the same time to move it out of position. With this movement this will cause the sponge mop to move from its clip position and this can be removed as a complete part from the plastic plate. You can then dispose on this head and replace with the new head. Again, ensure the refill head is damp. Remove the clear film before fixing. To secure the foam sponge head on to the plastic plate simply slide one side of the sponge mop head clips (these appear on the underside of the foam mop head) in position then repeat this process on the other side so the mop head is securely in place.

How do I change my twist mop refill?

Once you have your twist mop refill then you will be able to replace the head. Please note the refill come complete with the ratchet section of the mop as a complete attachment to the cotton mop strands. You will need to replace this whole part. To begin with ensure the head is loose and not twisted tight. The head needs to be loose to enable you to access the top section of the mop head. You will feel at the top section of the mop head (where the scourer is) that the centre pole is screwed into place. Simply turn this in an anti clockwise direction to unscrew. The head will come off with the silver ratchet section. To replace the head simply place and thread over the centre pole and repeat the process but screw in place turning in a clockwise direction to secure the head in place. You are now ready to mop

Using my superdry plus mop for the first time

Prior to using your superdry plus mop for the first time you will need to remove the card wrap from the head. This will leave you with a clear film around the head of the foam sponge. With the mop head held upright hold the mop in one hand to steady the mop then with your other hand lift the middle of the mop head so this will separate from the plastic plate section. This creates a space between this and the foam sponge head. Only lift the middle section, you may need to push the foam mop head to one side at the same time to move it out of position. With this movement this will cause the sponge mop to move from its clip position and this can be removed as a complete part from the plastic plate. You can remove the clear film. To secure the foam sponge head back on to the plastic plate simply slide one side of the sponge mop head clips (these appear on the underside of the foam mop head) in position then repeat this process on the other side so the mop head is securely in place.

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